September 22, 2011
Billing and OSS Europe
But Gartner says social CRM still less than 5% of the total CRM application market
September 22, 2011
Enterprises need more comprehensive ways of looking at data and pushing information out to customers
September 01, 2011
This white paper outlines five key technical elements that are essential to supporting a "collaborative conversation" for business
August 25, 2011
Billing and OSS Europe
Additions include Content Management and the new CRM Process Patterns
August 25, 2011
TM Forum
Some operators have made strides in taking on over-the-top players and even working with them
July 28, 2011
Billing and OSS Europe
New extensibility in the cloud features hosted CRM code with client-side extensions
July 28, 2011
Billing and OSS Europe
The new version provides the possibility of extending customer interaction to multiple touch points
July 12, 2011
telecomseurope.net
Experts from around the industry offer their tips
June 03, 2011
Deutsche Telekom CIO says highly-customized legacy apps for customer care, billing and ERP are the biggest obstacle to moving into the new app world
April 28, 2011
Billing and OSS Europe
Enterprises clients can use a virtual private cloud to enhance customer and constituent relationships
News Today Title Only
MWC2011_Article Page
Frontpage Content by Category
Frontpage Content by Category
Michael Dean/Informa Telecoms and Media
Big record labels have learned to love Spotify et al
Big record labels have learned to love Spotify et al
Frontpage Content by Category
Faster service launches and lower care costs boost revenue goal
Frontpage Content by Category
Alca-Lu chief warns region leads in infrastructure deployment
Frontpage Content by Category
This paper examines topics cited by communication service providers as the most pressing and important in terms of goals for order management and fulfillment
